The fastest way to get help on Lumvio is to browse the topics below or email us at contact@lumvio.co. We typically respond within one business day.
Getting started
- Create an account and choose your role (freelancer or client).
- Freelancers: pass Stripe Identity verification before creating your first project.
- Set up your payout method in Settings → Payouts (freelancers only).
Payments & payment protection
Funds are held under payment protection until the client approves the deliverable. See our Refund & Payment Protection Policy for full details.
Account & devices
Each account is limited to 3 registered devices. Read the full Device & Account Security Policy.
Contact support
Email contact@lumvio.co with your account email and a short description of the issue. Screenshots help us resolve tickets faster.